For consumers using Hairdressors.com to discover beauty professionals, browse storefronts, book appointments, and pay for services.
The B2C version needs a different legal emphasis. Customers should be able to understand who is performing their service, who receives their payment, how cancellations work, how their information is used, and what happens if a booking fails or a business does not deliver the advertised service.
Hairdressors.com — Consumer Terms of Service
Effective Date: 02/01/2024
Last Updated: 02/01/2026
Welcome to Hairdressors.com.
These Terms of Service (“Terms”) govern your access to and use of Hairdressors.com, including our website, marketplace, business storefronts, appointment-booking tools, and supported payment features.
By accessing the platform or making a booking, you agree to these Terms. If you do not agree, please do not use the services.
- Who We Are
Hairdressors.com (“Hairdressors,” “we,” “us,” or “our”) operates a digital marketplace where customers can discover independent hairdressers, barbers, salons, spas, estheticians, and other beauty and personal-care professionals.
The platform may enable you to view business profiles, compare services and prices, check availability, book appointments, receive notifications, and pay through supported payment integrations.
Hairdressors.com is operated by Imperial Business Holdings, Inc., a company incorporated in the State of California, with its registered address at 4101 Dublin Blvd., Ste# F-423, Dublin, CA 94568 (“Company”).
- Our Role in the Marketplace
Unless expressly stated otherwise for a specific service, Hairdressors.com acts as a technology platform that connects customers with independent service providers.
The professional or business identified in your booking is responsible for providing the booked hairdressing, barbering, beauty, spa, esthetic, or other personal-care service.
Unless expressly disclosed otherwise:
- The service provider is responsible for the actual service, its delivery, and professional standards.
- The service provider is responsible for maintaining applicable licenses, qualifications, and permissions.
- The service provider is responsible for the accuracy of its service descriptions, prices, and business information.
- com does not itself perform the service simply by facilitating a booking.
- com does not guarantee a particular service outcome or the suitability of a treatment for an individual.
These provisions do not exclude any responsibility Hairdressors.com may have for its own platform, representations, contractual commitments, payment-related activities, or obligations under applicable law.
- Eligibility and Your Account
You must be legally capable of entering into a binding agreement to make bookings or payments through the platform.
If you are under the age required by applicable law to enter into the relevant transaction independently, you must have any legally required parent or guardian involvement.
You agree to provide accurate information when creating an account or making a booking.
You are responsible for maintaining the confidentiality of your login credentials and notifying us of suspected unauthorized access.
We may request additional information where reasonably necessary to verify an account, protect users, prevent fraud, or comply with applicable law.
- Browsing and Booking Services
Hairdressors.com may display business profiles, service descriptions, prices, photographs, availability, ratings, reviews, and booking options.
The relevant business generally supplies the information, platform systems generate it, or users submit it.
Review the service description, duration, price, location, booking conditions, and any relevant preparation instructions before confirming an appointment.
A booking is confirmed when the platform or the relevant business communicates confirmation through the applicable booking process.
A pending request, temporary availability display, or uncompleted checkout is not necessarily a confirmed appointment.
If you do not receive confirmation or are uncertain whether a booking was completed, contact the business or Hairdressors.com before making a duplicate booking.
- Prices and Payments
The applicable price and any mandatory charges should be displayed before you complete your booking or payment.
You authorize the applicable payment transaction when you submit your payment details and confirm the purchase.
Payments may be processed by third-party Payment Providers. Depending on the payment arrangement, Hairdressors.com may facilitate the transaction without being the merchant of record or the entity holding the funds.
The identity of the service provider and, where applicable, the merchant or payment recipient will be disclosed through the booking or payment process.
Your payment may be subject to bank authorization, fraud checks, payment-provider terms, and processing delays.
You must use a payment method you are authorized to use.
If a payment appears to have failed but your account shows a charge or pending authorization, contact your bank or Payment Provider and Hairdressors.com before attempting repeated payments.
- Booking Changes and Cancellations
Each service provider may have its own cancellation, rescheduling, deposit, late-arrival, and no-show policies, subject to applicable law.
Material booking conditions must be presented or made accessible before you commit to the booking or payment.
You should review those conditions before confirming an appointment.
Where available, you may use the platform to cancel or reschedule a booking. A change is not necessarily effective until it is confirmed by the relevant system or business.
If a business cancels or materially changes your appointment, contact the business or Hairdressors.com for assistance with rescheduling or any applicable refund.
No cancellation policy or platform provision removes any mandatory cancellation, withdrawal, refund, or other consumer rights available under applicable law.
- Refunds and Disputes
Refund eligibility depends on the circumstances, the relevant service provider’s disclosed policy, the applicable payment arrangement, and mandatory law.
Where a service is not provided, is materially different from what was agreed, or otherwise gives rise to a legal remedy, you may be entitled to a refund, price reduction, repeat performance, or another remedy under applicable law.
A business’s stated policy does not override mandatory consumer rights.
For service-related complaints, we encourage you to contact the relevant business first. You may also contact Hairdressors.com through support@hairdressors.com for assistance with a platform booking or payment issue.
Where Hairdressors.com has authority and the necessary payment functionality to facilitate a refund, we may assist with the applicable process.
A refund request does not guarantee an immediate refund. Processing time may depend on the Payment Provider and your financial institution.
Nothing in these Terms limits your right to contact your bank, payment provider, consumer protection authority, or other competent body where legally permitted.
- Service Providers and Professional Standards
Service providers are responsible for determining which services they are qualified and legally permitted to provide.
You should review the service details and communicate relevant requirements or concerns to the provider before the appointment.
If you have allergies, skin sensitivities, medical concerns, or other conditions relevant to a proposed treatment, seek appropriate professional advice and inform the provider where relevant.
Hairdressors.com does not independently guarantee that a service is appropriate for your individual circumstances.
Nothing in these Terms prevents you from exercising your legal rights in relation to an unsafe, defective, misrepresented, or improperly performed service.
- User Conduct
You agree not to:
- Use the platform for fraudulent or unlawful purposes.
- Impersonate another person or provide misleading account information.
- Manipulate bookings, reviews, ratings, or payments.
- Harass, threaten, or abuse businesses, customers, or platform personnel.
- Interfere with platform security or functionality.
- Attempt unauthorized access to accounts or systems.
- Upload unlawful, infringing, or harmful content.
- Collect or misuse another user’s personal information.
- Use automated tools to scrape or extract platform information without authorization.
We may investigate suspected violations and restrict access where reasonably necessary and legally permitted.
- Reviews and User Content
If the platform permits reviews, ratings, photographs, or comments, you must ensure that your submissions reflect your genuine experience and do not violate applicable law or the rights of others.
You must not publish fake reviews, impersonate another customer, post unlawful material, or disclose another person’s private information without a lawful basis.
You retain ownership of content you lawfully own and submit. You grant Hairdressors.com a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and technically adapt that content as reasonably necessary to operate and improve the platform and display the relevant contribution.
You must have the necessary rights and permissions to submit content.
We may moderate, remove, or restrict content that violates these Terms, our published content policies, or applicable law.
- Privacy
We process personal information in accordance with our Privacy Notice.
Information may be used to create accounts, facilitate bookings, communicate appointment details, process payments, prevent fraud, provide support, improve the platform, and meet legal obligations.
We may share necessary booking information with the relevant service provider and transaction information with the applicable Payment Provider.
Please review the Privacy Notice for details about data collection, legal bases, recipients, retention, international transfers, cookies, and applicable privacy rights.
- Intellectual Property
Hairdressors.com and its licensors retain rights in the platform, software, design, branding, and other materials, except for content owned by users or third parties.
You may use the platform for personal, lawful purposes in accordance with these Terms.
You must not reproduce, distribute, resell, reverse engineer, or commercially exploit platform materials without authorization, except where applicable law permits it.
- Third-Party Services and Links
The platform may contain links to or integrations with third-party websites and services, including payment providers and external business websites.
Third-party services may be governed by separate terms and privacy notices.
Hairdressors.com is not responsible for independently operated third-party services to the extent permitted by law. This does not exclude our own contractual obligations or legal responsibilities.
- Beta Features and Experimental Services
Hairdressors.com may identify certain features as beta, preview, early access, or experimental.
Such features may be incomplete, change frequently, or be temporarily unavailable.
You should review the applicable Beta Disclaimer and avoid relying on experimental features as the sole record of a critical booking or payment.
Beta status does not remove any mandatory consumer rights, payment obligations, privacy protections, or liability that cannot lawfully be excluded.
- Platform Availability
We aim to provide a reliable platform but do not guarantee uninterrupted availability.
The platform may be temporarily unavailable because of maintenance, technical problems, security incidents, third-party outages, or circumstances beyond our reasonable control.
We may take proportionate steps to protect the security and integrity of the platform.
Where a technical issue affects a confirmed booking or payment, contact support@hairdressors.com for assistance.
- Suspension and Termination
You may stop using the platform or close your account through the available account controls or by contacting us.
We may suspend or restrict access where reasonably necessary to address fraud, unlawful conduct, security risks, material breaches of these Terms, or legal obligations.
Where appropriate and legally permitted, we will provide notice and an opportunity to address the issue.
Account closure does not extinguish rights or obligations relating to completed bookings, outstanding payments, disputes, refunds, or legally required record retention.
- Disclaimers
To the extent permitted by law, Hairdressors.com does not guarantee that the platform will always be uninterrupted, error-free, or compatible with every device.
We do not guarantee the availability, popularity, quality, safety, or outcome of every third-party service listed on the marketplace.
Descriptions, photographs, reviews, ratings, and other user-generated material may contain inaccuracies or reflect individual opinions.
We do not guarantee that every listing, review, or professional credential has been independently verified unless we expressly state that a particular verification has occurred.
Nothing in these Terms excludes or limits statutory rights, guarantees, remedies, or liabilities that cannot lawfully be excluded or limited.
- Limitation of Liability
To the maximum extent permitted by applicable law, Hairdressors.com will not be liable for indirect or consequential losses arising from your use of the platform where such exclusion is legally enforceable.
Hairdressors.com is not responsible for the acts or omissions of an independent service provider merely because that provider uses the marketplace. This does not exclude liability that arises from our own acts, omissions, representations, or legal duties.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms limits mandatory consumer rights, including applicable rights concerning services, unfair contract terms, refunds, data protection, or payment transactions.
- Changes to These Terms
We may update these Terms as our platform evolves or legal requirements change.
We will publish the revised Terms and provide notice of material changes where required by law.
Where consent is legally required for a material change, we will obtain it before applying that change to the relevant activity.
Your continued use of the platform after a change takes effect may constitute acceptance only where permitted by applicable law.
- Governing Law and Consumer Rights
These Terms are governed by the laws of [jurisdiction], subject to any mandatory consumer-protection rules applicable in your country or place of residence.
Nothing in these Terms deprives you of protections that applicable law does not permit us to exclude.
Any dispute-resolution or jurisdiction provision is subject to mandatory consumer rights and applicable law.
- Contact Us
For booking, payment, or platform support:
Hairdressors.com
Company: c/o Imperial Business Holdings, Inc.
Address: 4101 Dublin Blvd., Ste# F-423
Dublin, CA 94568
Support: Support@hairdressors.com
- Hairdressors.com — Consumer Privacy Notice B2C
Effective Date: 02/01/2024
Last Updated: 02/01/2026
Hairdressors.com respects your privacy. This Privacy Notice explains how we collect, use, disclose, and protect personal information when you visit our marketplace, browse business storefronts, book appointments, or make payments.
Hairdressors.com is operated by [full legal company name], referred to as “Hairdressors,” “we,” “us,” or “our.”
- Information We Collect
Depending on how you use the platform, we may collect the following categories of information.
Account and contact information
- Name and contact details, including email address and telephone number.
- Account credentials and preferences.
- Information you provide when contacting customer support.
Booking information
- Selected business, service, appointment date, and time.
- Booking status, cancellation, rescheduling, and attendance information.
- Relevant booking communications and customer requests.
- Information needed to manage an appointment or resolve a booking dispute.
Payment and transaction information
- Transaction references, amounts, payment status, refunds, and relevant billing records.
- Limited payment-method information and payment-provider identifiers.
- Additional verification information where required by the relevant payment arrangement.
Payment-card details may be collected and processed directly by a third-party Payment Provider rather than stored by Hairdressors.com. The actual arrangement depends on the payment integration.
Technical and usage information
- IP address, browser type, device information, and operating system.
- Login activity, session identifiers, and security logs.
- Pages viewed, platform interactions, performance data, and error reports.
- Cookie and similar technology information, subject to applicable consent requirements.
Communications and feedback
- Messages and support requests.
- Reviews, ratings, reports, and feedback you submit.
- Information you provide in surveys or other voluntary interactions.
Sensitive information
We do not ask customers to provide medical records or other sensitive personal information merely to make an ordinary booking.
If a service requires information about allergies, skin sensitivities, health conditions, or other sensitive matters, provide it only where necessary, through an appropriate channel, and where there is a lawful basis for the relevant processing.
Do not submit unnecessary sensitive information through general booking notes or support forms.
- How We Collect Information
We may collect information:
- Directly from you when you create an account, book an appointment, or contact us.
- Automatically through platform technologies and security logs.
- From the business with which you book, where necessary to manage the appointment.
- From Payment Providers in connection with transaction status, fraud prevention, or payment disputes.
- From identity-verification, security, or fraud-prevention providers where appropriate and lawful.
Where information is obtained from another source, we will provide any disclosures required by applicable law.
- How We Use Information
We may use personal information to:
- Operate your account and provide marketplace features.
- Display relevant storefronts and support your booking journey.
- Confirm appointments and send reminders or changes.
- Facilitate payments, refunds, and transaction reconciliation.
- Respond to support requests and resolve disputes.
- Prevent fraud, unauthorized transactions, abuse, and security incidents.
- Maintain, test, and improve the platform.
- Understand service usage and platform performance.
- Comply with legal, regulatory, accounting, and recordkeeping requirements.
- Enforce our terms and protect the rights, safety, and security of users and the platform.
- Send promotional communications where permitted by law and subject to applicable consent and preferences.
We do not use a single legal basis for every purpose. The applicable basis depends on the information, the purpose, and the jurisdiction.
- Legal Bases for Processing
Where required by data-protection law, we may rely on:
- Contract: To provide the booking, account, and platform services you request.
- Legitimate interests: To secure and improve the platform, prevent fraud, administer our business, and resolve disputes, where those interests are not overridden by your rights.
- Legal obligation: To comply with applicable laws and lawful requests.
- Consent: Where you have consented to a particular activity, such as certain marketing or non-essential cookies.
- Other lawful bases: Where available under the applicable law.
Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of earlier processing.
- Who We Share Information With
We may share relevant information with the following categories of recipients.
The business you book with
We share information reasonably necessary for the business to manage your appointment, provide the requested service, contact you about the booking, and handle applicable payment or cancellation matters.
The business may separately process your information under its own privacy practices and legal obligations.
Payment Providers and financial institutions
We share transaction information with relevant payment processors, acquiring banks, payout providers, and fraud-prevention services to authorize and process payments, manage refunds, and investigate disputes.
Technical and operational service providers
These may include hosting, cloud storage, communications, customer support, analytics, security, and software providers acting under appropriate arrangements.
Professional advisers and authorities
We may disclose information to lawyers, auditors, regulators, courts, law enforcement, or other recipients where required or permitted by law.
Business transaction parties
Information may be disclosed as part of a proposed or completed merger, acquisition, financing, or business transfer, subject to applicable privacy and confidentiality requirements.
We do not sell personal information in exchange for money. Certain advertising or analytics arrangements may be treated as a sale, sharing, or targeted advertising under specific privacy laws depending on how they operate. Where applicable, we will provide the legally required disclosures and opt-out mechanisms.
- Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep you signed in and maintain booking sessions.
- Remember preferences.
- Protect accounts and detect suspicious activity.
- Measure platform performance.
- Understand how visitors interact with the platform.
- Support advertising or personalization where offered and legally permitted.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
You may manage your preferences through available cookie controls. Browser settings may also allow you to restrict certain cookies, although some platform features may not work properly as a result.
- Marketing and Notifications
We may send essential communications about bookings, payments, cancellations, account security, and changes to our services.
Where permitted by law, we may also send promotional messages about platform features, offers, or relevant services.
You can unsubscribe from promotional emails using the unsubscribe mechanism provided or contact [privacy email].
Opting out of marketing does not necessarily stop essential service, security, or transaction communications.
We will obtain consent where required and honor applicable communication preferences and legal opt-out rights.
- International Data Transfers
Your personal information may be processed in countries other than your country of residence.
Where applicable law restricts international transfers, we will use a lawful transfer mechanism or appropriate safeguard.
You may contact [privacy email] to request further information about applicable transfer safeguards.
- Data Retention
We retain personal information for as long as reasonably necessary to provide the services, maintain booking and transaction records, resolve disputes, protect platform security, and comply with applicable law.
Different information categories may have different retention periods.
When information is no longer required, we will delete it, anonymize it, or securely restrict it, subject to legal retention obligations, legitimate dispute requirements, and technical backup cycles.
Closing your account does not necessarily result in immediate deletion of every booking, transaction, or legally required record.
- Data Security
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No internet service or data transmission can be guaranteed completely secure.
You should use a strong password, keep your credentials confidential, and report suspected unauthorized access to support@hairdressors.com.
If a personal-data breach occurs, we will assess our obligations and notify affected individuals or authorities where required by law.
- Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of certain information.
- Request a portable copy of certain information.
- Object to or restrict particular processing.
- Withdraw consent where processing is consent-based.
- Opt out of certain sales, sharing, or targeted advertising practices.
- Appeal a privacy-rights decision where required.
- Lodge a complaint with a competent data-protection authority.
These rights are subject to applicable legal exceptions. For example, we may need to retain certain records to meet legal obligations or resolve disputes.
To submit a request, contact support@hairdressors.com. We may ask you to verify your identity before processing it.
For information held independently by a salon, barber, spa, or other provider, you may also need to contact that business directly.
- Children’s Privacy
Hairdressors.com is not designed to collect personal information directly from children without appropriate authorization where required by law.
Some listed services may be available to minors subject to the provider’s policies and applicable law. A parent or guardian may need to make or authorize a booking.
If you believe a child has provided information improperly, contact [privacy email] so we can assess and address the matter.
- Third-Party Websites
The platform may link to third-party websites, business pages, or payment services.
Those services may operate under separate privacy notices. We are not responsible for independent processing conducted by third parties outside our control.
Please review their privacy information before submitting personal data directly to them.
- Changes to This Notice
We may update this Privacy Notice as our platform, processing practices, or legal obligations evolve.
The updated version will be published with a revised date. We will provide additional notice or obtain consent where required by applicable law.
- Contact Us
For privacy questions or requests:
Company: Hairdressors.com c/o Imperial Business Holdings, Inc.
Address: 4101 Dublin Blvd., Ste# F-423
Dublin, CA 94568
Support email: Support@hairdressors.com
If you are entitled to contact a data-protection regulator under applicable law, you may also lodge a complaint with the competent authority.
- Consumer Beta Disclaimer B2C
Hairdressors.com Beta and Early Access Disclaimer
Effective Date: 02/01/2024
Hairdressors.com may offer certain features on a beta, preview, early-access, experimental, or pre-release basis (“Beta Features”).
These features are still being developed and may not operate in the same manner as fully released features.
- Experimental Features
Beta Features may contain errors, display inaccurate information, change without notice where legally permitted, or be temporarily unavailable.
Booking availability, notifications, search results, and other displayed information may occasionally be delayed or inaccurate.
- Booking Confirmations
A displayed appointment slot or incomplete booking request does not necessarily mean an appointment has been confirmed.
Please review your booking confirmation and contact the relevant business if you are uncertain about your appointment details.
If you suspect that a technical issue has resulted in duplicate bookings or conflicting confirmations, contact the business and [support email].
- Payments and Transactions
Experimental payment-related features may experience technical issues or delays.
Always review the final payment confirmation and, where appropriate, verify the transaction with your payment provider.
If a transaction appears unsuccessful but your account shows a pending charge, contact your bank or payment provider and Hairdressors.com before repeating the payment.
Refunds and payment disputes remain subject to the applicable transaction terms and mandatory legal rights.
- Availability and Changes
We may modify, suspend, or discontinue Beta Features where reasonably necessary, subject to applicable law and any express contractual commitments.
We do not guarantee that a beta feature will become a permanent part of the platform.
- Consumer Rights
Beta status does not remove your statutory rights concerning paid services, payments, privacy, data protection, unfair contract terms, or other mandatory consumer protections.
Nothing in this Disclaimer excludes liability or remedies that cannot lawfully be excluded.
- Contact
For help with a beta-related booking or payment issue, contact support@hairdressors.com
- Additional consumer disclaimers
Hairdressors.com Marketplace and Service Disclaimers
Effective Date: 02/01/2024
Independent Service Providers
Hairdressors.com enables customers to discover and book independent hairdressers, barbers, salons, spas, estheticians, and other beauty professionals.
Unless expressly stated otherwise, each listed business is responsible for the services it offers, its staff, its premises, its qualifications, its service descriptions, and its compliance with applicable law.
The presence of a business on Hairdressors.com does not, by itself, constitute a guarantee, certification, or endorsement of its qualifications, conduct, or service quality.
Nothing in this disclaimer excludes any responsibility Hairdressors.com has under applicable law.
Service Descriptions, Photographs, and Prices
Service descriptions, photographs, opening hours, prices, and availability may be provided by independent businesses.
We encourage customers to review service details and confirm important requirements with the provider before attending an appointment.
Photographs may illustrate typical results or examples and may not represent the exact outcome achievable for every customer.
Where a price or service description is materially inaccurate, customers retain any rights and remedies available under applicable law.
Reviews and Ratings
Reviews and ratings may reflect individual experiences and opinions.
Although Hairdressors.com may moderate content or apply verification procedures to particular reviews, we do not guarantee that every review is independently verified, representative, or free from error unless expressly stated.
Customers should consider the context of reviews and make their own informed decisions.
Beauty, Spa, and Personal-Care Treatments
The platform is not a medical service and does not provide medical diagnosis or treatment simply by listing a service provider or enabling a booking.
Beauty, esthetic, cosmetic, and spa treatments may involve individual sensitivities, contraindications, or other risks.
Customers should discuss relevant concerns with the service provider and seek advice from a suitably qualified healthcare professional when appropriate.
Service providers remain responsible for determining whether they are qualified to perform a treatment and for complying with applicable safety, consent, and professional requirements.
Nothing in this disclaimer waives a customer’s rights in relation to unsafe or improperly performed services.
Platform Availability and Technical Errors
We aim to provide a reliable booking and payment experience but cannot guarantee uninterrupted availability or the absence of technical errors.
Temporary outages, maintenance, connectivity issues, or third-party disruptions may affect the platform.
If a technical problem affects a confirmed appointment or payment, contact support@hairdressors.com for assistance.
Payment Processing
Payments may be processed through third-party payment service providers.
The entity processing a payment, holding funds, or issuing a refund depends on the relevant payment arrangement.
Transaction processing times, bank authorization, payment verification, and refund settlement may vary.
Nothing in this disclaimer limits applicable rights relating to unauthorized transactions, payment disputes, refunds, or statutory consumer protections.
No Guarantee of Results
Hairdressors.com does not guarantee that a particular hairstyle, cosmetic result, treatment outcome, or personal-care experience will meet every customer’s preference.
Results may vary based on individual circumstances, service choices, products used, and professional judgment.
This disclaimer does not excuse a provider from delivering services with the standard of care, skill, or quality required by applicable law.
Third-Party Websites and Services
Some storefronts, booking flows, or payment services may rely on third-party technology or link to external websites.
Third-party services may have their own terms, privacy notices, and operational limitations.
Hairdressors.com is not responsible for independent third-party operations to the extent permitted by law, without excluding its own legal responsibilities.
Changes to This Disclaimer
We may revise this Disclaimer to reflect changes in our platform or legal obligations. The updated version will be published with a revised effective date, and any required notice will be provided.
Contact: Support@hairdressors.com
Company: c/o Imperial Business Holdings, Inc.
Address: 4101 Dublin Blvd., Ste# F-423
Dublin, CA 94568